Contact Us

Using this form safely

When you contact this website about True fortune, keep in mind that no enquiry sent through this form is ever encrypted in a way that protects sensitive personal data. Refrain from including bank or card numbers, account sort codes, login passwords, PINs, or scans of passports, driving licences, utility bills, or any other identity document. Such information is not needed for us to address a query about the casino, and sending it creates an unnecessary risk of misuse. If you believe you have already sent such details by mistake, contact the site’s data-protection contact through the channels listed elsewhere on this page and ask for the message to be deleted.

At a glance

UK licensing & safer gambling

Key rules for the UK players

At a glance

Regulator: UK Gambling Commission (UKGC) ↗
Minimum age: 18+
Self-exclusion: GAMSTOP ↗

Key rules for the UK players

Minimum gambling age is 18 for all online casino and betting.
Credit-card gambling is banned in Great Britain (since 14 April 2020) — debit only.
Every UKGC-licensed site must join GAMSTOP, the national one-request self-exclusion scheme.
Online slot stake limits: £5 per spin for 25+ (from 9 Apr 2025) and £2 for ages 18–24 (from 21 May 2025).
Operators must offer deposit limits, time-outs and reality checks, and prompt a deposit limit before your first deposit (since 31 Oct 2025).
Free blocking software such as Gamban can block gambling sites across your devices.

Get help

Official source

We reply in English only. The team reads and answers messages in English, so please write your enquiry in that language to receive a useful response. Turnaround is handled without undue delay, though complex questions may take longer than straightforward ones.

Gambling-related difficulties

This contact form is for questions about True fortune and about the content published on this website. It is not a channel for support with gambling problems, and we are not trained to provide that help. If you are struggling to control your gambling, or if you are concerned about someone close to you, do not use this form. Instead, speak to a recognised support organisation that works in the United Kingdom, such as the National Gambling Helpline or similar services that offer free, confidential advice. Those services can guide you toward self-exclusion options and practical steps to limit your play.

What we cannot do through this form

We cannot cancel bets, refund deposits, unlock accounts, or change any settings at True fortune. The casino operator manages those matters directly, and you must take such requests to the operator’s own support channels. We also cannot verify your identity, confirm your eligibility to play, or act on your behalf in any dispute with the casino. Our role is limited to answering questions about the review content and the information we publish.

Please also note that we do not accept attachments through this form. If your enquiry relates to a screenshot or a document, describe the issue in words instead. We will not open files sent to us, and any attachment that arrives with a message will be discarded unread.

Privacy and retention

Any message you send through this form is kept only as long as necessary to resolve your enquiry and to meet any legal or regulatory obligations that apply to this website. We do not share the content of your message with third parties except where required by law or where needed to respond to your question. We do not add your details to any marketing list based on a contact-form message. By submitting an enquiry, you confirm that you are aged eighteen or over and that the information you provide is accurate to the best of your knowledge.